Hospitality Assured

Hospitality Assured

Hospitality Assured promotes and rewards the highest level of business and service excellence of organisations in the hospitality industry. It is endorsed by the British Quality Foundation and the Quality Scotland Foundation as meeting the criteria in the European Foundation for Quality Management Excellence Model.

Hospitality Assured recognises excellence in the service environment and requires meeting the expectations of customers on a consistent and regular basis. Put simply, it focuses on the customer experience.

There is a rigorous process for achieving the standard, which takes into account customer opinion and considers all aspects of service from the customer’s perspective. It is an ongoing process that provides a series of performance indicators against which an organisation can continually judge and measure itself.

 

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From our Facebook page

Sunninghill hotel
Sunninghill hotelMonday, August 7th, 2017 at 7:47am
Another busy weekend in the hotel. Hope all our restaurant customers enjoyed their meals. Congratulations to all our birthday parties too.
Hope our American guests are enjoying their visit to "Bonnie Scotland".
Thank you to all the staff who have worked very hard.

From our Twitter page

Thursday, June 22nd, 2017 at 12:14am
Updated evening menu is now available, couple of new dishes on it to try and daily specials which vary. Come and try. #elgin #goodfood

Excellence throughout

Hospitality Assured recognises excellence in the service environment and requires meeting the expectations of customers on a consistent and regular basis.

Wi-Fi

The Sunninghill Hotel is Wi-Fi enabled and most rooms also have hard-wired broadband available.