Hospitality Assured

Hospitality Assured

Hospitality Assured promotes and rewards the highest level of business and service excellence of organisations in the hospitality industry. It is endorsed by the British Quality Foundation and the Quality Scotland Foundation as meeting the criteria in the European Foundation for Quality Management Excellence Model.

Hospitality Assured recognises excellence in the service environment and requires meeting the expectations of customers on a consistent and regular basis. Put simply, it focuses on the customer experience.

There is a rigorous process for achieving the standard, which takes into account customer opinion and considers all aspects of service from the customer’s perspective. It is an ongoing process that provides a series of performance indicators against which an organisation can continually judge and measure itself.

 

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From our Facebook page

Sunninghill hotel
Sunninghill hotelWednesday, April 18th, 2018 at 12:38am
Some exciting new cocktails on offer this week.

From our Twitter page

Monday, March 5th, 2018 at 11:20pm
@tstron we are running a mother's day lunch menu from 12-2 (available on our website) then will have our evening menu from 5. We will be opening on Sat and Sun afternoons from the 17th March.

Excellence throughout

Hospitality Assured recognises excellence in the service environment and requires meeting the expectations of customers on a consistent and regular basis.

Wi-Fi

The Sunninghill Hotel is Wi-Fi enabled and most rooms also have hard-wired broadband available.